Returns + Exchanges

 

We make returns easy! Online purchases are valid for a refund within 30 days from the ship date. Items must be returned unwashed, unworn, undamaged and with tags attached. Shoes must be in their original packaging. All returned items must be accompanied by the original invoice or a return form. Exchanges are handled via return and re-order. See below for instructions.

Gift cards, e-gift certificates, cosmetics, underwear, tights, earrings, customized or embellished products and online items marked "FINAL SALE" may not be returned. If returned, no refund will be given.

Please allow 5-7 business days from receipt at our warehouse in Los Angeles for your return to be processed and refund to be issued by Liz Lira. If using the label provided by Liz Lira, you will receive an email notification once your return has arrived to our warehouse. If using a carrier of your choice please use the tracking number provided by carrier for tracking arrival date. You will receive a final email once your return has been processed. The date that your bank issues and posts the credit to your account will be governed by their respective policy usually within 7-10 business days.

Mail your online returns to:

Liz Lira Enterprises, Inc

ATTN: RETURN DEPARTMENT

5042 Wilshire Blvd

123

Los Angeles CA 90034

DAMAGED, DEFECTIVE, OR WRONG ITEMS

Should you receive damaged, defective, or wrong items, please return the merchandise within 30 days from the ship date to the return address above. We will refund the shipping cost if a copy of the shipping receipt is attached to the Return Form. Only standard carrier services will be refunded for damaged, defective, or wrong items.

To ensure proper processing, please select the appropriate Return Reason Code. In addition, please specify the damage/defect on the Return Form. REPLACEMENT FOR DEFECTIVE OR DAMAGED ITEMS: We will gladly send out a replacement of the original items purchased, at no cost, as long as the merchandise is still available. If the merchandise is not available you will receive a refund in the original form of payment used.

INTERNATIONAL RETURNS

To initiate an international return please contact customer service before sending the items back. You may contact customer service at 818 929 5472  or e-mail us at support@lizlira.com